Patient Engagement

Improve Patient-reported Outcomes

Vertical Success Story

Ortech saves me 15 mins per surgery by eliminating dictation and notes

Dr. Richard Wathne, MD

Portneuf Medical Group, Pocatello, ID

As the largest private neurosurgery practice in the country, we depend on Ortech every day. Ortech has helped streamline our patient engagement program, by ensuring accurate PRO survey data collection from our patients. As a busy clinic, we can count on Ortech.

Deborah Pfortmiller

Carolina NeuroSurgery & Spine

Ortech has simplified the digital patient experience. Now that our care path messaging is automated, it has created substantial time gains for my department.

Lisa Kasse, Nurse Practioner

Jupiter Medical Center, Jupiter, FL

Ortech’s Virtual Scribe is my surgical assistant and makes my life easier!

Dr. Brett Levine, MD

MedStar Health, Washington, DC

Simplifying Technology, Enhancing Care

At Ortech, we simplify technology to enhance patient care by removing digital barriers and making our solutions accessible to everyone. With phiSuite, there’s no need for downloads or complex installations—everything for patients works seamlessly from the start. We provide secure, easy access for patients of all technological skill levels. Guided notifications lead patients step by step with a consistent, user-friendly experience across all devices. Ortech is dedicated to creating a stress-free technology experience, empowering patients to focus on their well-being and achieving better healthcare outcomes.

Simplifying Technology, Enhancing Care
Personalized Communication for Every Patient

Personalized Communication for Every Patient

phiSuite by Ortech empowers healthcare providers to offer personalized communication tailored to each patient’s unique preferences, ensuring effective and accessible engagement. Patients can choose how they receive updates—whether via email, SMS, WhatsApp, LINE, or other messaging platforms—ensuring convenience and accessibility. From the first interaction, patients can set and update their contact preferences, which are seamlessly integrated into the system. phiSuite also supports multilingual communication, allowing patients to receive information in their preferred language with accurate, validated translations. While Ortech provides the platform for creating and delivering these personalized communications, all content is created and managed by our clients, allowing them to meet the diverse needs of their patient populations with precision and respect.

Personalized Communication for Every Patient

phiSuite by Ortech empowers healthcare providers to offer personalized communication tailored to each patient’s unique preferences, ensuring effective and accessible engagement. Patients can choose how they receive updates—whether via email, SMS, WhatsApp, LINE, or other messaging platforms—ensuring convenience and accessibility. From the first interaction, patients can set and update their contact preferences, which are seamlessly integrated into the system. phiSuite also supports multilingual communication, allowing patients to receive information in their preferred language with accurate, validated translations. While Ortech provides the platform for creating and delivering these personalized communications, all content is created and managed by our clients, allowing them to meet the diverse needs of their patient populations with precision and respect.

Personalized Communication for Every Patient

Tailored Communications

phiSuite by Ortech offers tailored communication solutions that empower healthcare providers to deliver timely, relevant messages to patients throughout their care journey. With unlimited template creation and automated, trigger-based messaging, providers can effectively address any scenario, from gathering patient feedback to delivering crucial care instructions. phiSuite enables interactive, bi-directional communication, fostering deeper patient engagement and allowing providers to collect valuable feedback. Enhanced personalization features, such as placeholders for personal details and AI-assisted message creation, ensure each communication feels tailored and professional. Providers have full control over customization, allowing them to align messages with their brand and patient engagement strategies, while phiSuite’s flexibility supports continuous innovation in communication. This comprehensive system simplifies the creation and management of patient communications, making every interaction impactful, personalized, and conducive to better health outcomes.

Tailored Communications
Standardized Call Scripts

Standardized Call Scripts

While phiSuite excels in automating patient communications, Ortech recognizes the importance of direct human interaction, especially for patients without access to modern technology or when a personal touch is essential. To support these interactions, phiSuite allows healthcare providers to set up standardized call scripts, ensuring every phone conversation is professional and consistent with your care strategy. These comprehensive scripts guide conversations, ensuring all necessary points are covered and essential information is collected, which is especially useful when working with volunteers or new staff. The call scripts are flexible and customizable, allowing you to tailor conversations to fit different scenarios and patient needs. This feature also simplifies staff training, enabling them to deliver accurate information from the start. Ortech’s call script functionality complements automated messaging systems, providing a complete communication solution that blends technology with personal interaction, ensuring patients receive the best care and information when they need it.

Standardized Call Scripts

While phiSuite excels in automating patient communications, Ortech recognizes the importance of direct human interaction, especially for patients without access to modern technology or when a personal touch is essential. To support these interactions, phiSuite allows healthcare providers to set up standardized call scripts, ensuring every phone conversation is professional and consistent with your care strategy. These comprehensive scripts guide conversations, ensuring all necessary points are covered and essential information is collected, which is especially useful when working with volunteers or new staff. The call scripts are flexible and customizable, allowing you to tailor conversations to fit different scenarios and patient needs. This feature also simplifies staff training, enabling them to deliver accurate information from the start. Ortech’s call script functionality complements automated messaging systems, providing a complete communication solution that blends technology with personal interaction, ensuring patients receive the best care and information when they need it.

Standardized Call Scripts

Dynamic Patient Summaries

phiSuite’s Dynamic Patient Summaries empower doctors to provide patients with clear insights into their progress by comparing their recovery metrics with those of similar patients. These summaries serve as a foundation for meaningful dialogues, helping to discuss progress, address concerns, and plan future steps in care. They offer comparative insights that motivate and reassure patients about their treatment effectiveness. The summaries are versatile and customizable, allowing providers to create tailored overviews or even certificates celebrating patient achievements. Delivered securely and automatically, these summaries keep patients informed and engaged in their care without overwhelming them with technical details. Additionally, they highlight the value of data collection, encouraging patient participation, while supporting regulatory compliance and potentially influencing reimbursement. As part of phiSuite’s patient engagement ecosystem, these summaries are a strategic tool designed to enhance patient satisfaction, involvement, and overall healthcare outcomes.

Dynamic Patient Summaries
 Patient Engagement (PEM) and PROMs

Patient Engagement (PEM) and PROMs

phiSuite’s Patient Engagement Module (PEM) enhances patient interactions beyond clinical visits, focusing on education and real-time feedback. It allows providers to capture patient-reported outcomes measures (PROMs) such as pain levels and quality of life, ensuring continuous support and improved patient satisfaction.

Patient Engagement (PEM) and PROMs

phiSuite’s Patient Engagement Module (PEM) enhances patient interactions beyond clinical visits, focusing on education and real-time feedback. It allows providers to capture patient-reported outcomes measures (PROMs) such as pain levels and quality of life, ensuring continuous support and improved patient satisfaction.

 Patient Engagement (PEM) and PROMs

User Notification Information System (UNiS)

phiSuite’s UNiS ensures timely delivery of notifications to users, even when they are not logged in. It features customizable urgency settings, interactive notifications requiring acknowledgment, and detailed tracking to ensure compliance and efficient communication within healthcare systems.

User Notification Information System (UNiS)
Virtual Care (vClinic)

Virtual Care (vClinic)

phiSuite’s Virtual Clinic (vClinic) platform supports seamless telehealth operations, requiring no software downloads. It offers benefits like increased accessibility, convenience, reduced costs, and enhanced patient engagement through features like virtual waiting rooms, collaborative consultations, and integrated documentation.

Virtual Care (vClinic)

phiSuite’s Virtual Clinic (vClinic) platform supports seamless telehealth operations, requiring no software downloads. It offers benefits like increased accessibility, convenience, reduced costs, and enhanced patient engagement through features like virtual waiting rooms, collaborative consultations, and integrated documentation.

Virtual Care (vClinic)
Case Study Nov 27, 2024

In the rapidly evolving world of healthcare, the partnership between Summit Orthopedics and Ortech stands out as a beacon of innovation and improved patient care. In 2018, Summit Orthopedics, a leader in the healthcare i

Case Study Nov 27, 2024

Carolina Neurosurgery & Spine Associates When CNSA discovered Ortech in 2019, they knew exactly what they wanted and more importantly what they needed to take their data collection efforts for a fast scaling quality

Article Nov 27, 2024

Making a decision to move to an evidence-based practice and taking the step towards collecting, analyzing and reporting on patient outcomes is a daunting one. Much is at stake and there are many factors to consider. We

Article Nov 27, 2024

Patient-Reported Outcome Measures (PROMs) are invaluable tools in assessing the effectiveness of medical interventions. They offer insights into the patient’s perspective on their health, quality of life, and treat

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