In the rapidly evolving world of healthcare, the partnership between Summit Orthopedics and Ortech stands out as a beacon of innovation and improved patient care. In 2018, Summit Orthopedics, a leader in the healthcare industry, was driven by a vision to push the boundaries of its Quality & Performance Department. Seeking to enhance their services and patient experience, they found the perfect partner in Ortech to bring this vision to fruition.

At the heart of Summit’s challenge was the need for a system that would not only meet but exceed the expectations of a wide range of stakeholders: patients, providers, executives, and the quality department. They were dealing with a previously inadequate system in terms of patient engagement and survey compliance, as well as a lack of the real-time reporting needed for efficient quality measurement, both hurdles in their journey towards excellence.

Ortech’s solution was comprehensive and multifaceted. Firstly, they tackled the challenge by implementing their industry leading Patient Reported Outcome Measures (PROMs) Data Collection system. This innovative approach enabled patients to complete their surveys in various ways, whether at the clinic or remotely (via various technologies), thereby greatly improving accessibility and compliance.

Another significant stride was creating a connection with the EMR. With over 20 locations under Summit’s wing, managing a large volume of patient data was a complex task. Ortech’s solution ensured seamless integration of diverse EMR and practice management systems, thereby streamlining operations and eliminating the need for manual data entry.

The cornerstone of this partnership was the establishment of their Patient Engagement Program. This program was designed to guide patients through their entire care path with automated, customized messages, including appointment reminders and post-surgical recovery tips. Each message was thoughtfully branded with the Summit logo and contained content approved by the providers. This initiative not only kept patients informed and engaged but also fostered a sense of personal care and attention throughout their healthcare journey.

The impact of these initiatives was profound. Patients expressed a heightened sense of involvement and support, which significantly enhanced their overall experience. Real-time access to PROMs data became instrumental in monitoring patient progress, aiding executive decision-making, and meeting regulatory requirements. The automated system bolstered efficiency, reduced manual workload, and minimized errors.

Looking forward, Summit Orthopedics plans to further enrich the patient experience by utilizing delivery of educational content and video messages from providers, features currently available in the Ortech solution, into their implementation. This initiative is aimed at creating a harmonious blend of high-tech and high-touch solutions, catering to the evolving needs of their patients.

Aria Martin, Quality & Performance Improvement Manager at Summit Orthopedics, lauded Ortech for their responsiveness, creativity, and commitment to addressing Summit’s needs. The synergy between the two organizations is a testament to Ortech’s solution-oriented approach and unwavering dedication to their clients’ goals.

 The collaboration between Summit Orthopedics and Ortech is a shining example of how innovative technology can be leveraged to transform patient engagement in healthcare. This case study not only highlights the achievements of this partnership but also serves as an inspiring guide for other healthcare providers looking to elevate their patient engagement programs through cutting-edge solutions.

If you are interested in learning more about seamless data capture with flexibility that provides real-time reporting to all involved (providers, management, patients) in an understandable way, showing quality of care and improvement while saving time, reducing cost, and improving communication, send us a message or book a time here: Contact Us