In our recent webinar on Implementing Patient-reported Outcomes, our vice president Michael Barr outlined six key steps to the process.
- Gather all stakeholders to align on what data to collect. One of the most common pitfalls around this is determining what data to collect. If all stakeholders are not aligned, the initiative will fail.
- Use AAOS’ recommendation as a baseline for data to collect.
- Engage your surgeons from the outset. This is key to success.
- Use an electronic system to minimize the impact on workflow. Double entry (in EMR and PRO app) can pose numerous problems. Further, it should integrate with your existing systems.
- Patient compliance will be imperative to success. And one hint: technology is not the sole answer to increased compliance. Here are Six Ways to Improve Patient Compliance in PRO Surveys.
- Know how to analyze and use the data. The right system allows organizations to own their own data and mine it in real time.
When it comes to moving to value-based from volume-based, Michael says, “Compliance can’t be the driving force. Value data is an important tool that does so much more. It allows providers to make decisions on their practices and their patients’ care. It helps them better engage patients and get information that is increasingly important.
Our client Maine Medical established a PRO registry and now publishes an annual quality outcomes report that is used as a marketing platform. The data gives them the ability to use it to market themselves. They have created a positive step in increasing transparency and showcasing to prospective patients the level of care they can expect. Patients will start to expect this information and without it, it will be hard to compete without this quality data.
When choosing a PRO data partner, consider the following. EMRs lack these tools. Any reliable and credible partner must be able to interface so registration and demographic data can flow seamlessly and avoid double entry. The system must be easy to use, especially for patients. Data must be owned by the clinic and must be held securely.
Megan Wood of Beckers Spine attended our webinar and you can find her review, 7 key strategies to leverage patient-reported outcomes for value-based healthcare.
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